Terms & conditions

We, Hraunaskaga ehf (ID 4605211220), are a family-run business registered in Iceland, founded by mother and daughter:

Merete Rabølle & Herdís G. Rabølle Steinsdóttir

Our address is

Hraunaskaga ehf
Hraun II
551 Sauðárkrókur
Iceland

And you can contact us on
(+354) 835 9600
[email protected]

Our eiderdown duvet contains 100% quality controlled and certified Icelandic eiderdown.

When you place an order on our website, we reserve the amount until we have confirmed with you that the order is correct. Then we start making the duvet. Price quotes for custom orders are valid for 30 days. We make all duvets per order and aim to have each order ready to ship within 4 weeks from order date, but if you wish for a speedier delivery, you can contact us and we will see what we can do.

We take care of shipping fees, import duties, taxes and any unforeseen charges, as well as all the related paperwork. You only pay the checkout price. However, in the case of countries with highly complicated and restricted import regulations (e.g., Russia), as well as subject to major sanctions, we reserve the right to not offer ‘included delivery’ in the checkout price. In this situation, we will contact you with alternative options. We will always do our best to get the duvet to you as quickly and cheaply as possible.

We ship with DHL express, an globally experienced and recognised shipping company, and we aim to deliver the parcel at your door. Within Iceland, we deliver the order ourselves or use the national postal service.

We have a five-year guarantee on all our duvets that covers materials and manufacturing flaws. If it breaks due to a flaw, we provide free repair or replacement. We advice our customers to read our Duvet Care Page on how to optimise the lifespan of your Icelandic eiderdown duvet.

Should you be unsatisfied with the duvet, we can offer a partial refund of 80%, if you return it to us within two months of purchase and the duvet is in good condition according to our evaluation. We can unfortunately not offer a full refund due to non-recoverable manufacturing costs, for example, the eiderdown must undergo another round of inspection and quality control.

You will pay for shipping the duvet back to us and, once we have received it, we refund your money via credit card or international bank transfer. Return duvets should be shipped to our address:

Hraunaskaga ehf
Hraun II
551 Sauðárkrókur
Iceland

(+354) 835 9600
[email protected]

This page was updated June 15, 2023